Hotel Sentral Kuantan @ Riverview City Centre

I had difficulties with Booking.com when I wanted to do the booking. Cant go thru the website, so I walked in to the reception and the staff assisted me from A-Z until I managed to to checked in and rest. Next morning I accidently left my breakfast voucher in the hotel room. I wanted to go back and collect the voucher from my room, but the chef asked me to just enjoy my breakfast. He assisted by confirming with the reception team. I was the last to leave the restaurant in fact exceeded the breakfast time (due to my extended meeting with my client), but we were not "chase out" and proceed with our meeting.

The check-in was delayed due to housekeeping, but other than that, everything in the room was well-provided, including the toilet, air-conditioner, and amenities such as toothbrush, towel, and drinking water. I had booked a river-facing room, although it's not exactly a direct river view; the room faces the hotel’s parking lot, with the river visible beyond that (attached the pic from my room). The breakfast was also enjoyable, with a satisfying selection of nasi lemak, char koew teow, bread, and porridge. Overall, no complaints, it was a good stay. The staff was also friendly.

overall pleasant stay, appreciate Cik Tirah ( front desk reception ) for her warm hospitality on enquiries and soughting out our accomodation. For Housekeeping staff Enche Shukri, appreciation too, for warm hospitality....room was neat and tidy, air con was quiet and cool, comfy bed, strong wifi. Mini buffet breakfast was appetizing, though the fruit flavour juice drink was bland. Along the main one way street, has hipster eateries and local ones, weekend nite market and the mural art lane across the road. Complementary car park behind the hotel. Will consider staying here again.

Location

I used to stay a lot here before adopting online booking. Fr single to family rooms - a convenient and comfortable quick stop for us in Kuantan. Appreciate the front desk staff for allocating the single river view room despite our late booking.. I like that the room is just the right size with everything handy, improved after their reno. And this time we finally made it to the top - and what a gem we found! We especially love the ambience of the roof top restaurant at night. The Kuantan View Tower, the boats over Kuantan River, and the full moon are all 'captured in our hands'. It really enhances our stay experience here. (Sorry, photos not included, you just have to experience it yourself!)